At PALFINGER, we have been lifting people and goods to a new level for over 90 years – with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions.

PALFINGER MARINE, an integral part of our organization since 1992, offers complete deck equipment solutions and lifesaving appliances to various maritime industries. Our success is based on the tireless efforts of our approximately 12,700 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

Are you seeking a creative work environment with diverse, international projects? Do you thrive on tackling technical challenges and leading innovative initiatives within a team? Join us and be part of exciting developments, continuous growth, and the delivery of successful solutions worldwide.

YOUR TASKS

• Coordinate Service Operations: Oversee scheduling, dispatching, and customer service to ensure timely and efficient service delivery.

• Plan and Manage Service Jobs: Develop detailed plans for each service job, covering Scope, Time, Cost, Quality, and Risk.

• Monitor and Assign Tasks: Track service requests, assign appropriate service engineers/technicians, and ensure efficient task execution.

• Maintain Accurate Records: Keep detailed records of service requests, work orders, customer interactions, and service reports.

• Collaboration and Process Improvement: Work closely with internal teams to improve service delivery processes and implement operational enhancements.

• Spare Parts Management: Order and dispatch spare parts upon customer or site request to ensure job continuity.

• Customer and Management Communication: Maintain regular communication with customers, provide updates, and report weekly to management on service progress, costs, and issues.

• Support: Collaborate with technical support teams to resolve customer and site issues, ensuring effective after-sales support.

YOUR QUALIFICATIONS

• Service coordination experience or interest in pursuing this role.
• Technical education or extensive relevant work experience.
• Knowledge of or interest in maritime operations and products.
• Familiarity with ERP systems (AXAPTA preferred), MS Excel, and file-sharing tools.
• Experience in commercial and customer-oriented roles.
• Strong verbal and written communication skills in English.
• Ability to communicate ideas clearly and professionally.
• Ability to work under pressure, meet deadlines, and collaborate effectively in a team.

WE OFFER

• Drive: We support you in pushing technical boundaries.
• Focus: We engage in dedicated project and product developments.
• Empower: We offer flexibility to deliver within project frameworks.
• Inspire: We work as a friendly, diverse, and international team with an open-door policy.
• Develop: We invest in knowledge development through courses and opportunities with cutting-edge technology.
• Deliver: We focus on results-oriented deliveries while maintaining a healthy work-life balance.

Are you interested in the position and still have questions? Please do not hesitate to contact us.