Director Global Aftersales Product Management

At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

As Head of Global Project & Product Management in PALFINGER's After Sales Area you coordinate the Service Track across all product developments by providing a robust project management for service related initiatives on a global level.

Additionally you guide proper product development of own servicde products (physical and digital type) and ensure ist successful rolout and lifecycle management over the entire Sales & Service network.

Your responsibilities

• Lead and manage the Service deliverables of Palfinger's product developments across all product lines, ensuring alignment with with product development and customer project processes.
• Establish and drive a strong PMO structure to enhance transparency, efficiency, and project success in service-related initiatives.
• Support Product Managers in improving products, integrating customer feedback, and developing new service features.
• Oversee global rollout of service products and tools, ensuring market readiness through collaboration with regional teams.
• Build a global Market Manager Network (Sales Ambassadors) within PALFINGERs Sales&Service Organization to strenghten After Sales Products and support their rollout proces.

Your qualifications

• Several (8+) years of global experience in after-sales, with a track record of managing complex, cross-functional environments
• Technical High School, Bachelor or Master degree in Engineering,  Buisness Administration, or a related field
• Customer-centric mindset with strong business process understanding
• Exceptional project management, communciation and leadership skills across dvierse teams; fluent German (preferrably Mother Tongue) and English (C1)
• Analytical and results-driven organization-talent with a high level of commitment for passion and performace.  

What we offer

• Flexible working hours with no core time and possibility to work from home on a regular basis
• Further training and international career opportunities
• Corporate health management "PALfit"
• Company restaurant with freshly prepared meals and daily meal subsidy
• Job ticket for travel to and from PALFINGER
• Numerous employee discounts through Corporate Benefits

Minimum yearly gross salary according to Austrian metal industry collective agreement is EUR 65.432,36 based on full-time employment. According to experience and qualification, we offer a market-conform overpayment.

Are you interested in the position and still have questions? Please do not hesitate to contact us.