Director Global Training Center Operations (f/m/d)

At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

The Global Network Development & Training organization plays a key role in enabling PALFINGER’s global partner network. Within this organization, the Global Training Center Operations function is reporting to the VP Global Network Development & Training and is the operational counterpart to Global Training Strategy & Digital Enablement and ensures best-in-class onsite training delivery through scalable execution, strong operational performance management, and consistent quality across training centers. If you are an operations-driven leader who thrives in a global matrix, builds high-performing teams, and delivers measurable performance at scale, this role is the best match for you.

YOUR RESPONSIBILITIES

• Take ownership of the operational performance and scalability of PALFINGER’s global network of onsite training centers, ensuring excellence in execution, quality, and efficiency with tangible business impact
• Act as the operational counterpart to the Global Training Strategy & Digital Enablement function, ensuring disciplined execution of the global training strategy across training centers and regions within the globally defined standards and governance
• Inspire, lead and develop the EMEA training organization across Sales/Service/Technical and Installation Training — building a culture of performance, accountability, and continuous growth
• Provide functional leadership to training centers in APCA, LATAM, NAM and MARINE in strong cooperation with Global Training Strategy & Digital Enablement driving consistent execution, performance management and best-practice transfer at scale
• Shape the future of PALFINGER’s training network by driving business cases, capacity growth, and operational excellence initiatives, ensuring continuous improvement, safety, and quality through standardized processes, facilities, and equipment management across all global centers

YOUR QUALIFICATIONS

• Completed education (Bachelor/Master) in Business Administration, Operations/Industrial Management, Engineering or a comparable field and over 10 years of leadership experience, with a proven track record of building and leading high-performing teams through effective coaching, people development, and empowerment
• Strong business acumen and financial/analytical skills — confident in managing KPIs, performance management systems, capacity planning, and in developing business cases and investment proposals grounded in clear cost–benefit logic and measurable value creation
• Extensive experience in Sales, After-Sales, Service, or Training environments, combining strong technical understanding with the ability to translate business needs into operational excellence in onsite training delivery
• Proven track record of success in global and matrix organizations, with international experience, cross regional stakeholder management, and the ability to drive alignment and execution in complex, fast paced environments
• Fluency in German and English, other languages are an advantage; willingness to travel gobally (25%)

WHAT WE OFFER

• Flexible working hours with no core time and possibility to work from home
• Further training and international career opportunities
• Corporate health management "PALfit"
• Company restaurant with freshly prepared meals and daily meal subsidy
• Job ticket for travel to and from PALFINGER
• Numerous employee discounts through Corporate Benefits

Minimum yearly gross salary according to the Austrian metal industry collective agreement is EUR 66.740,94 based on full-time employment. According to experience and qualification, we offer a market-conform overpayment.

Are you interested in the position and still have questions? Please do not hesitate to contact us.