Regional Service Manager (Birmingham)

For more than 90 years, PALFINGER has set benchmarks with innovative crane and lifting solutions worldwide. As a leading technology and mechanical engineering company, we transform customer needs into seamlessly integrated solutions while providing opportunities for our people to grow, collaborate, and push beyond limits. We foster an environment where we reach up, reach out, and reach beyond. Become part of our team and let’s lift each other to create what’s next.

Primary responsibility is for the regional leadership, operations performance, labor efficiency and timeliness of delivery. The main goal will be in expanding our market share for Palfinger service with a focus on customers. This role is based out of our new facility in Birmingham, AL and reports to the Regional Field Service Director.

Your Responsibilities:

• Detailed knowledge of Palfinger related products and other key suppliers.
• Manage and schedule in-house and field service technicians for the location and region. Train and assist service technicians on knowledge with all products PUSA services.
• Approve and manage expenses and cost for daily operations. Review the location plan for current and future workloads including labor and customer needs.
• Works with other locations as needed to ensure customer needs are met. Detailed knowledge of area customer base and competition. 
• Goal is to have zero defects on service. Process and file all warranty claims for Palfinger and other vendors.
• Active and courteous communication with internal support. Customer focused approach to both external customers and “internal” customers.

Your Qualifications:

• High School diploma or GED required 
• 14 years’ experience in broad/general shop/service management or 10 years’ experience within the truck equipment /crane equipment industry.
• Strong computer skills with knowledge of Windows applications, including Word, Excel, PowerPoint, and company CRM.
• Proven ability to work independently, to take initiative and be resourceful
• Strong written, presentation and verbal communication skills
• Technical knowledge on the products Palfinger produces
• Good people skills and ability to look at situations from a business standpoint

What We Offer:

• Competitive compensation.
• 401(k) with Company match.
• Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered. 
• Paid Company holidays and paid Personal Time Off (PTO).
• Opportunity for continuous learning and career growth.

This job posting describes the general nature of work performed by employees within this classification. The information on this posting is not designed to contain a comprehensive list of all responsibilities required of employees assigned to this job. Other duties may be assigned.

PALFINGER is not utilizing any external recruiting agencies for this opportunity.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Vet/Disabled