Service Manager - PSC

At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

Join PALFINGER as you lead high‑level service support for Work Truck Bodies and Lifting Systems across the North American market. In this role, you’ll serve as the regional technical expert, supporting dealers, service partners, and end users with mechanical, hydraulic, and electrical troubleshooting. You’ll drive stronger market feedback loops, partner closely with cross‑functional teams in the U.S. and Europe, and ensure consistent, high‑quality after‑sales service. This position also strengthens PALFINGER’s service network through training, relationship‑building, and hands‑on support across the region.

Your Responsibilities

• Serve as the regional service expert for Work Truck Bodies and Lifting Systems, supporting dealers, service partners, and end users.
• Troubleshoot mechanical, hydraulic, electrical, and electronic systems via phone, email, and on‑site visits as needed.
• Conduct regular on‑site service visits, provide training, and build strong, sustainable partner relationships.
• Interface with operations, engineering, quality, sales, spare parts, and other teams to communicate market issues and resolve technical challenges.
• Support documentation updates, service bulletins, and training feedback; travel 30–70% for partner support, troubleshooting, and service visits.

Your Qualifications

• High School Diploma required; technical or business degree preferred, with 10+ years’ experience in mechanical, hydraulic, and electrical systems.
• Strong leadership capabilities and experience working within high‑performing teams.
• Technical proficiency in reading specifications, diagrams, and installation manuals; familiarity with PALFINGER products preferred.
• Ability to provide outstanding customer service across phone, email, and in‑person channels; proficiency in Microsoft Office.
• Willingness to travel throughout North America and to PALFINGER’s European headquarters; second‑language skills (German, Spanish, or French) beneficial. 

What We Offer

• Competitive compensation and performance rewards.
• A comprehensive benefits package with flexible options.
• Opportunity for ongoing career growth.
• An environment of Respect, Integrity, Openness, Inclusion and Support.
• The opportunity to build strong teams, improve operations and make a significant impact.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. 

Equal Opportunity Employer/Vet/Disabled