Service Support Associate

For more than 90 years, PALFINGER has set benchmarks with innovative crane and lifting solutions worldwide. As a leading technology and mechanical engineering company, we transform customer needs into seamlessly integrated solutions while providing opportunities for our people to grow, collaborate, and push beyond limits. We foster an environment where we reach up, reach out, and reach beyond. Become part of our team and let’s lift each other to create what’s next.

The Service Support Associate supports the efforts designated day-to-day operations of Company’s Service Techanics. This position will be on site at 2640 Locust St., Nashville, TN 37207. This position will report to the Service Office Manager. 

Your Responsibilities:

• Providing assistance with work order requests, invoice copies, and maintaining equipment records with the Regional Service Manager, Field and In House Service Technicians and all other personnel.
• Inputting Service billing, labor hours.
• Answering incoming calls and return missed calls and voicemails in a timely manner.
• Completing weekly and month-end reports.
• Financial Duties: expense reports, processing payments, billing, payroll, purchasing.
• Ordering and Maintaining Office Supplies.

Your Qualifications

• High school diploma or GED required.
• 2-year minimum experience with Service Billing, including adding labor hours for invoicing.
• Excellent computer skills (Microsoft Office, Internet and ability to learn new software packages)
• Solid organizational and time management skills
• Must speak, read and write English.

What We Offer:

•  Competitive compensation.
• 401(k) with Company match.
• Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered.
• Paid Company holidays and paid Personal Time Off (PTO).
• Opportunity for continuous learning and career growth.

This job posting describes the general nature of work performed by employees within this classification. The information on this posting is not designed to contain a comprehensive list of all responsibilities required of employees assigned to this job. Other duties may be assigned.

PALFINGER is not utilizing any external recruiting agencies for this opportunity.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Vet/Disabled