Service Coordinator

At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

Join PALFINGER as the Service Coordinator playing a central role in planning, executing, and closing marine service work across vessels and offshore installations. Reporting into the Operations Manager and based in New Iberia, Louisiana,  this role serves as the primary link between customers, Service Engineers, and internal teams. You’ll coordinate schedules, quotations, invoicing, and job documentation while providing frontline support during service execution. This is a highly visible role for someone who thrives in a fast-paced, customer-facing environment and enjoys owning work from start to finish.

Your Responsibilities

• Coordinate and manage service job execution, including scheduling, briefings, debriefings, and on-site support for Service Engineers.
• Prepare and process quotations, purchase orders, government bids, and service contracts in collaboration with Operations and Sales.
• Serve as the primary customer contact, ensuring timely communication, follow-up, and satisfaction throughout the service lifecycle.
• Maintain accurate job folders, service reports, certifications, invoicing, KPI reporting, and ERP system documentation.
• Manage service engineer schedules, expense reports, timesheets, and ensure projects are invoiced and closed properly.

Your Qualifications

• 5+ years of experience within the marine equipment industry, including service coordination or operational roles.
• 5+ years of experience supporting or managing personnel in a service-driven environment.
• High school diploma or GED; fluent in English (written and spoken).
• Strong customer and business orientation with the ability to manage multiple priorities independently.
• Proficiency in Microsoft Office and experience working with ERP, job tracking, or inventory systems.

What We Offer

• Competitive compensation
• 401(k) with Company match
• Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state)
• Wellness program offered
• Paid Company holidays and paid Personal Time Off (PTO)
• Opportunity for continuous learning and career growth

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. 

Equal Opportunity Employer/Vet/Disabled