Technical Support Specialist - CRM (f/m/d)

At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

Join our Global Business Services Center in Sofia as a Technical Support Specialist (f/m/d) for Microsoft Dynamics 365 CRM — we’re looking for someone proactive, detail‑oriented, and ready to communicate and collaborate effectively.

YOUR RESPONSIBILITIES

• Manage daily bug tracking, including both automated and user-reported issues, oversee Microsoft support tickets, monitor Azure Service Bus DLQ, and review Automate Log
• Act as a subject matter expert for Dynamics 365 CRM by monitoring, troubleshooting, and resolving technical issues—including those related to integrated systems like snapADDY and other connected applications—or escalating them from first-line support as needed
• Conduct release testing, perform UI/UX evaluations, and erify CRM feature and integration functionality.
• Develop and update technical documentation, feature descriptions, test cases, and process guides within Azure DevOp
• Assist with CRM and DevOps user access management, perform bulk updates, and support the implementation of new user stories requiring basic customizations or configuration adjustments

YOUR QUALIFICATIONS

• 1-2 years of technical support experience, ideally with Microsoft Dynamics 365 CRM
• Bachelor’s degree in Computer Science, Information Systems, or a related discipline, or equivalent practical experience
• Basic knowledge of software development principles, architecture styles, and APIs (REST, RPC) is advantageous
• Strong troubleshooting, multitasking, and problem-solving skills
• Proficiency in English, both written and verbal

WE OFFER

• Work life balance: 25 days paid leave, flexible start and end of the working day, balance between home and office work
• Additional health insurance, Annual and holiday bonuses
• Food for our brain - variety of training opportunities
• Food for our body - sports cards discount and food vouchers
• Transport allowance

To apply, please send your CV in English. Only short-listed candidates will be contacted.

Are you interested in the position and still have questions? Please do not hesitate to contact us.